cleanUrl: "faq-en/android-troubleshoot"

<aside> ⚠️ This issue addresses an issue that only occurs with Android device users.

</aside>

Check gamepad operation.

If you think the game pad is not working well, run a browser or a normal app, and then press the button below to confirm normal operation.

• Back to SHAKS S2 series [←] button
• SHAKS S3 Series Home [□] button ← If you lift the bracket, it's inside.
• Back to SHAKS S5 series [◁] button

These buttons are used as Android's operating system buttons. If you are using this function with a button prepared on the gamepad, run the SHAKS GameHub app and check the button behavior.

If the buttons do not work, or if they work, but have a different reaction, such as the wrong key working when testing the button, please proceed with the game pad pairing again. (For example, when I press the L2 button, the gauge of the R2 button goes up, or there is no response when I press it.)

Guidance unknown input devices.

<aside> 🎮 This article covers an issue where gamepads cannot be used with game apps that normally support them. This can be any gamepad available for Android devices.

</aside>

As the software technology of smartphones advances, the use of auxiliary programs using system technology sometimes causes unintended operation, and the game pad does not work.

Also, you can check the following message when conducting the gamepad test on the SHAKS Gamehub app.

In particular, this is the case in all cases where the game pad does not work on Xbox Game Pass or Steam Link game app, so the game is not available.

Xbox Game Pass (X-cloud)

Steam Link

KT Gamebox

Accessibility setting problem.

Most of the reasons for this problem are the use of accessibility apps. You can often experience this problem if you set your smartphone's behavior to be arbitrarily controlled directly in the app through the accessibility app.